Please read these Terms and Conditions carefully before using our services. By accessing our website or making a purchase, you agree to be bound by these terms.
Agreement Notice: By accessing this website, submitting an enquiry, or making a purchase from VIP Assetz, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
These Terms and Conditions ("Terms") govern your use of the VIP Assetz website and all associated services. VIP Assetz ("Company," "we," "us," or "our") operates from Shop No 17, Central Market Arcade, New Town Action Area 1, Kolkata, West Bengal 700156, India.
These Terms apply to all visitors, users, customers, and others who access or use our services. By engaging with us — whether through our website, in-store visits, phone enquiries, or digital channels — you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms.
For the purposes of these Terms and Conditions, the following definitions apply:
We strive to display accurate and complete product information, including descriptions, specifications, images, and availability. However, we do not warrant that product descriptions or other content on the website is accurate, complete, reliable, or error-free.
All prices are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without prior notice. We make every effort to ensure pricing accuracy, but in the event of an error, we reserve the right to:
Prices displayed on our website are exclusive of applicable taxes, GST, delivery charges, and installation fees unless explicitly stated as inclusive. Final pricing including all applicable charges will be communicated at the time of order confirmation.
VIP Assetz guarantees that all products sold are 100% genuine, sourced from authorised distributors, and come with official manufacturer warranties. Any product found to be inauthentic will be replaced or fully refunded without question.
Submitting an enquiry through our website or contacting us does not constitute a binding purchase agreement. An order is confirmed only upon:
Orders may be cancelled subject to the following conditions:
Requests to modify orders (change of product, quantity, or delivery address) must be made prior to dispatch. We cannot guarantee order modifications once the item has been dispatched. Please contact us immediately at +91 94400 70298 if you need to modify an order.
We accept various payment methods to provide convenience to our customers. All payments must be made in Indian Rupees (INR).
All online transactions are processed through secure, encrypted payment gateways. VIP Assetz does not store credit card or debit card numbers. Please ensure you are on our official website before making any payment. We will never ask for your banking OTP, PIN, or password.
All applicable GST and taxes will be charged as per prevailing Indian government regulations and clearly stated on your invoice. GST invoices are provided for all transactions upon request.
We primarily serve customers in Kolkata and West Bengal. For out-of-state deliveries, additional charges and extended delivery timelines may apply. Please enquire before placing an order if you are outside West Bengal.
Delivery charges vary based on product size, weight, and delivery location. Specific delivery charges will be communicated before order confirmation. Free delivery may be available for orders above a certain value — please enquire for current offers.
Risk of loss and damage transfers to the customer upon delivery and acceptance of goods. Please inspect all deliveries at the time of receipt and report any visible damage within 24 hours of delivery.
All products sold by VIP Assetz come with official manufacturer warranty. Warranty duration and coverage varies by product and brand. Warranty documents and service centre details will be provided at the time of purchase.
To initiate a return, contact us at info@vipassetz.com or +91 94400 70298. Returns must be accompanied by the original invoice, all packaging, accessories, and warranty card. Products damaged due to customer misuse, physical damage, liquid damage, or unauthorised modification are not eligible for return or warranty claims.
All content on the VIP Assetz website, including but not limited to text, graphics, logos, images, product descriptions, button icons, and software, is the property of VIP Assetz or its content suppliers and is protected by applicable Indian and international intellectual property laws.
To the fullest extent permitted by applicable law, VIP Assetz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount paid by you for the specific product or service that is the subject of the claim.
When using our website or services, you agree not to:
Violation of these conduct standards may result in immediate termination of your access to our services and, where applicable, legal action.
We are committed to resolving disputes amicably and efficiently. In the event of any dispute arising from these Terms or your use of our services, the following process applies:
Contact us directly at info@vipassetz.com or +91 94400 70298. Most disputes can be resolved quickly through direct communication. We aim to respond to all complaints within 48 hours and resolve them within 14 business days.
If direct resolution is unsuccessful, both parties agree to attempt resolution through an independent mediator mutually agreed upon by both parties.
If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall take place in Kolkata, West Bengal, and shall be conducted in English.
Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a competent court where necessary.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes, controversies, or claims arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.
By using our services, you consent to the personal jurisdiction of such courts and waive any objection to proceedings in those courts on the grounds of venue or that such courts are an inconvenient forum.
The following Indian laws, among others, govern these Terms:
If you have any questions about these Terms and Conditions or wish to raise a concern, please contact us through any of the following channels: